Shipping policy

  • Shipping Policy

    Last Updated: July 2026

    Thank you for shopping with ENCE. We are committed to preparing and shipping every order with care. Please review the information below regarding order processing, shipping, and delivery.

    Order Processing

    Orders are typically processed within 1 to 3 business days after payment has been received.

    Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

    During product launches, promotions, or periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you by email.

    Shipping Methods

    Shipping options and estimated delivery times are displayed during checkout.

    Once your order has been shipped, you will receive a confirmation email containing your tracking information.

    Please note that delivery estimates are provided by the shipping carrier and cannot be guaranteed.

    Shipping Address

    Customers are responsible for providing a complete and accurate shipping address.

    If an incorrect shipping address is entered, please contact us as soon as possible. While we will do our best to update your order before shipment, we cannot guarantee changes once processing has begun.

    ENCE is not responsible for orders delivered to an incorrectly provided address.

    Tracking Your Order

    Once your package has been shipped, you will receive a tracking number by email.

    Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

    Lost or Delayed Packages

    Once a package has been transferred to the shipping carrier, delivery is outside of ENCE's control.

    If your package appears delayed, we recommend first checking the tracking information provided by the carrier.

    If your order cannot be located or you need additional assistance, please contact us and we will gladly help investigate the shipment.

    International Shipping

    International shipping may become available in the future.

    Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their destination country.

    Contact Us

    If you have any questions regarding shipping, please contact us at:

    Email: support@encebeauty.com
    Support Hours: Monday-Friday, 8:00 AM-5:00 PM EST
    Expected Response Time: 1-2 business days